Amazing Business Radio: Kyle Christensen #customerservice

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Original Source of this article: Ruth Davis’ OC Blog ,


The Benefits of a Call Center for Real Estate Agents

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Original Source of this article: Ruth Davis’ OC Blog ,

What I want you to know about helping my son find purpose and an identity beyond the word “adopted”

What I Want You to Know is a series of reader submissions. It is an attempt to allow people to tell their personal stories, in the hopes of bringing greater compassion to the unique issues each of us face. If you would like to submit a story to this series, click here. Today’s guest post was submitted bJulie Barclay.

“Looking back, I shake my head on how much I didn’t get when we added a six year old boy from Ethiopia to our family five years ago. On the outside, we foolishly convinced ourselves that everything was fine but on the inside, our son was broken. A year or so into his new life in our family, debilitating survivors guilt and anger reared its ugly head and flowed into our everyday world. On some days it paralyzed the entire family. By the book we did everything we possibly could for him. Grief counseling. Family counseling. Love. But this tiny eight-year-old Ethiopian was breaking apart and he was taking us down with him.

It was during this time I sat at my counter, beside myself and drained, after yet another rough morning and my heart ached. Yes, it literally ached for his torment and grief. And then it dawned on me, an epiphany of extreme proportions, that my son needed a purpose and an identity beyond the word adopted. We needed to strip away the title and we needed to find him. And then, out of the blue, like Emerson’s Law of Spiritual Gravitation (people destined to meet will do so apparently by chance, at precisely the right moment) a seventeen year old Ethiopian adoptee walked into Noah’s life and changed everything.

Solomon had just returned from Ethiopia. His adopted family decided he and his biological sisters needed a trip to their Motherland. They hired a car in Addis and as the story goes just started driving around the countryside in Ethiopia, hoping to maybe stumble on Solomon’s birth village. Seriously. They drove around an area they knew they were from. One day the siblings saw a tree up on a hill and told their parents to stop the car. They raced out of the car and ran up the hill and then disappeared behind it. The family followed, only to stop in their tracks at the site of their three adopted children being welcomed back into their birth village. They spent several days in the village and during that time Solomon became aware of the daily struggles to obtain safe drinking water.

Upon leaving for home, Solomon pledged to his village they would have safe water. He came back to the States and for his Senior Year Project created a fund raising campaign that would build a well in his birth village. Noah met him during this fund raising campaign and became fascinated that this Ethiopian adoptee could give back to the people he left behind. Solomon was exactly the same age Noah was (6 years old) when he was adopted, so ten years had passed.

Noah is and always has been a busy guy with his hands. To keep his hands happy during a long drive to a family reunion, I set him up with a picture frame size weaving loom. (He had learned how to weave through an Artist in Residence program in 3rd grade) Noah decided on this trip he was going to do some weaving and sell the weavings for $5 to family members and then give Solomon the money for his well project. His first round of weavings made $45.

The first few days of 4th grade, Noah shared his story of Solomon with his teacher. His teacher, who has a heart of gold and a very social justice lean to her way of teaching said, “Everyone in this class knows how to weave, so lets have the whole class do this and we’ll sell them.” The local holiday bazaar donated a space during the holidays for Noah and his friends and at the end of the day they had made close to $500. By that time Solomon’s campaign had already topped out and he was actually in his birth village for three months helping dig and place the well for his birth village.

I did some research and found that charity:water, a non-profit organization out of New York City accepted donations and 100% went directly to project in the field. We set up an account, Weaving for Water, with them. Noah kept weaving. His friends kept weaving. His classmates kept weaving. As of last May, they had sold over $2500 worth of weavings that have helped fund projects in Uganda, The Ivory Coast, Nepal, The Democratic Republic of Congo, and Ethiopia. In fact, just a few days ago we received pictures from a well project in the village of Mihtsagshim, Ethiopia surrounded by happy villagers that Noah and his friends helped fund.

Last March charity:water designated Noah as a World Wide Water Ambassador for his work to spread the word in his community for the need for clean safe drinking water around the world. He educated hundreds of kids in one day and he educated a community over the span of two years with his project.

He was also honored last May with the Clark County Youth Achievement Award for his work to educate others about the need for clean water.

For me, his mom, well, I tear up because after weeks and months of my heart aching for his grief it is so very clear he has found his purpose. I have said time and time again he is on loan to us from Ethiopia. He’s going to go back. He’s going to dig wells, find medication, and save lives because that is his purpose. He has told me as much. Finding a purpose. Sharing his heart. His compassion. That is the way he has conquered the demons that tried so very hard to conquer him.

Charity:water saves lives. This is proven. I don’t think, however, charity:water knows the impact they have had on Noah. I don’t think they truly understand that they saved my little boy’s life as well.”

Source Link: What I want you to know about helping my son find purpose and an identity beyond the word “adopted”

Original Source of this article: Ruth Davis’ OC Blog ,

Assisting Hands Cincinnati, N. Kentucky Receives Prestigious Award

CINCINNATI (FEBRUARY 27, 2017) – Assisting Hands Home Care of Cincinnati and Northern Kentucky announced today that it received the distinguished Best of Home Care™ – Leader in Excellence Award from Home Care Pulse, the leading firm in quality assurance for home care. The Leader in Excellence Award is the highest recognition awarded by Home Care Pulse and is given to select home care businesses that consistently rank among the very highest in 15 or more quality metrics. As a Leader in Excellence, Assisting Hands Home Care of Cincinnati and Northern Kentucky is now ranked among the top four to five percent of home care providers participating in the Home Care Pulse Satisfaction Management Program.

This accomplishment demonstrates Assisting Hands Home Care of Cincinnati and Northern Kentucky’s long-term dedication to excellent care and quality improvement. To qualify for this award, 10 percent of Assisting Hands Home Care of Cincinnati and Northern Kentucky’s clients and caregivers were interviewed each month by Home Care Pulse. Over a 12-month period, Assisting Hands Home Care of Cincinnati and Northern Kentucky received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, etc. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the Assisting Hands Home Care of Cincinnati and Northern Kentucky management team set goals to reach the highest level of excellence possible.

“We at Assisting Hands Home Care in Cincinnati and Northern Kentucky are extremely humbled to receive this distinction,” said Greg Kling, owner of Assisting Hands Home Care in Cincinnati and Northern Kentucky.  “Our entire team is committed to achieving our mission of ‘Improving the Quality of Life’  for our clients and caregivers.  This award exemplifies the highest award in home care and to be compared to our peers nationwide only makes it that much more significant and gratifying that our efforts are recognized by our clients and employees.”

The Best of Home Care – Leader in Excellence Award highlights the top-performing home care businesses in the nation. Home Care Pulse believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.

“Our goal at Home Care Pulse is to empower home care businesses to reach their goals and deliver the best home care possible,” says Aaron Marcum, CEO and founder of Home Care Pulse. “We are happy to recognize Assisting Hands Home Care of Cincinnati and Northern Kentucky as a Leader in Excellence. We’ve been impressed by their commitment to their clients and caregivers, as well as the quality of the overall care they provide. They really stand out in their market as a top home care provider.”

To find out more about Assisting Hands Home Care of Cincinnati and Northern Kentucky’s commitment to excellence, please visit or call 513-729-9999.


About Assisting Hands Home Care of Cincinnati and Northern Kentucky

At Assisting Hands, our mission is to offer our clients the very finest personalized non-medical care, allowing them to live safely and comfortably in their own homes. Our trained dependable caregivers and personal assistants can help overcome those challenges and make home an even better place to be. Our services range from dementia care, companionship, meal preparation, medication reminders, shopping and errands, light housekeeping and laundry, to personal care and help with bathing and dressing.

About Home Care Pulse

Home Care Pulse is the industry’s leading firm in satisfaction research and quality assurance. On behalf of home care businesses across North America, Home Care Pulse gathers unbiased satisfaction ratings from clients and caregivers and detailed feedback to ensure the best in-home care possible can be provided. Powerful online reports allow businesses to identify needs and take action to reduce increase satisfaction, reduce caregiver turnover, and address client needs. For more information, please call Home Care Pulse at (877) 307-8573 or visit

The post Assisting Hands Cincinnati, N. Kentucky Receives Prestigious Award appeared first on Assisting Hands Home Care.

Why Your office needs a HIPAA compliant medical answering service. #HIPAAcompliant

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Original Source of this article: Ruth Davis’ OC Blog ,

That’s what SHE said: an honest obituary, female body image and self-esteem, the Millennial migration from church and more!

Here are some things I read this week that made me think. (These are just snippets – click on the title to read the whole thing.)

‘Evil’ Man’s Family Gives Him the Obit He Deserved shared by Lauren via Jezebel

“His family adds that they have no intention of holding a funeral. Instead, they wrote that they plan to have him cremated, with his remains kept in their barn until the donkey’s wood shavings run out.

“Leslie’s passing proves that evil does in fact die,” the obituary said, “and hopefully marks a time of healing and safety for all.”

“We’re approaching safety with a sense of urgency. As such, we will be rolling out a number of product changes in the coming days and weeks. Some will be immediately visible, while others will be more targeted to specific scenarios. We will update you along the way and continue to test, learn and iterate on these changes to evaluate their effectiveness. You can expect to see meaningful progress in this area.”
“The last frame in the video makes an important point, with the screen reading: ‘Why do we say things to ourselves that we wouldn’t ever say to (or think about) our best friends? Be a best friend to yourself.’”

Young Girls Are Less Apt To Think That Women Are Really, Really Smart by Katherine with NPR

“Girls, after all, were split about evenly in associating brilliance with their gender, she notes. The boys were more likely to make the association with their own gender. So do girls need help in thinking more like the boys, or vice versa? Cimpian says it’s important not to fall into the trap of always assuming it’s the girls who need to change. But he says that girls at this age are usually overwhelmingly positive about their own gender, so any deviation from that baseline may suggest the beginning of negative attitudes.”
This is an unlikely ballet school, because it’s situated in Kibera, Nairobi, a slum home to 700,000 people. With the help of a dedicated teacher, students here have become accomplished dancers, winning scholarships to further their education. Over Christmas some performed The Nutcracker at Kenya National Theatre.
[Lots of great ideas here!]

“The playlist is obvious — of course you want The Hamilton Original Cast Recording — though surely you already own it. If not, go old-school and purchase the Hamilton CD or use a streaming service like Spotify. You could also mix it up and play the Hamilton Mixtape….

End the party with a bang (not involving any dueling pistols) with a Black and Gold Star Pinata that’s perfect for a Hamilton-themed party! Filled with old-school penny candy, gum, you name it.”

“From the depths of my heart, I want to love church. I want to be head-over-heals for church like the unshakable Ned Flanders. I want to send global, sky-writing airplanes telling the life-change that happens beneath a steeple. I want to install a police microphone on top of my car and cruise the streets screaming to the masses about the magical Utopian community of believers waiting for them just down the street. I desperately want to feel this way about church, but I don’t. Not even a little bit. In fact, like much of my generation, I feel the complete opposite.”‘

Source Link: That’s what SHE said: an honest obituary, female body image and self-esteem, the Millennial migration from church and more!

Original Source of this article: Ruth Davis’ OC Blog ,

Instagram Roundup

Do you follow me on Instagram?  Here are some gems from the past week:

A post shared by Kristen Howerton (@kristenhowerton) on Feb 16, 2017 at 6:53pm PST


When you know you look fly in your suit and you want the neighbors to know, too.

Be careful out there.

India at her brother’s game – drinking her tea and reading her book and listening to Dear Evan Hansen and basically I gave birth to myself.

Loving the latest @harlemglobetrotters show.

My friend @gergerdee_z made these shirts that a group of us wore at the women’s march. India tried to steal it from me, but I told her that if she was going to wear it, she needed to show me she understood what it meant.  “It means that if white people don’t say anything about racism, they are a bystander to bullying and that is just as bad,” she told me.  Looks like I need a new shirt. ✌️

Went looking for succulents today and stumbled upon this gem of a place that has a potting bench where we made our own air plant containers.

A post shared by Kristen Howerton (@kristenhowerton) on Feb 20, 2017 at 2:16pm PST


A post shared by Kristen Howerton (@kristenhowerton) on Feb 21, 2017 at 8:33am PST


More exciting and exotic “ski week” activities.

Happy place … LA premiere of @funhomemusical at @ctgla.

Road trip to Palm Springs for a few days. #noskiskiweek

This is how much my cold-averse family does snow.  Up the mountain on a tram, photo opp, then right back down.

A post shared by Kristen Howerton (@kristenhowerton) on Feb 23, 2017 at 10:44pm PST


Source Link: Instagram Roundup

Original Source of this article: Ruth Davis’ OC Blog ,