Guest Blog: Technology Trends That Will Govern the CX Landscape #customerservice

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Original Source of this article: Ruth Davis’ OC Blog ,


Odds and Ends

1. Wow. Feelings. Handle them before they handle you.


3. You know, this lady makes some valid points. Off-the-shoulder tops…do you hate ’em too?

4. Please stop making everything perfect for your kid. Yep.

5. Will forever use this body wash and this lotion. Smells so good!

6. Fellow high achievers, this class would have been so helpful!

7. Ooh ooh ooh! Maybe that Liberal Arts degree isn’t so worthless after all. (Says the girl with a B.A. in Psychology, ahem.)

8. One piano. Two strangers in an airport. Love this.

9. OMG! I knew my brain was working properly all along!

10. There’s now a name for the micro-generation born between 1977 and 1983.

11. What happens when 20 strangers are paired up and…asked to slap each other. Ha.

Happy Friday! We’re driving back to OKC from Denver today after an amazing week in the mountains. Looking forward to my own bed, though! Enjoy your weekend.

image credit: prints project

The post Odds and Ends appeared first on whoorl.

Original Source of this article: Ruth Davis’ OC Blog ,

How to Apologize: 5 Elements of a Successful ‘I’m Sorry’ #cutomerservice

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Original Source of this article: Ruth Davis’ OC Blog ,

Wednesday’s Child: Nicole & Ray

Every Wednesday I feature a child recently highlighted by a local Wednesday’s Child newscast to share the stories of children from around the country who are waiting for a family. My hope is that this can broaden exposure for the children highlighted, but also serve as a reminder that these children represent thousands of children currently in the foster-care system. Perhaps their stories will inspire you to consider opening your home to a child needing a family. For more information and to learn about other waiting children, visit AdoptUsKids.

Source Link: Wednesday’s Child: Nicole & Ray

Original Source of this article: Ruth Davis’ OC Blog ,

Your toilet paper panic-button

This post was sponsored by Amazon Dash

My house is in a constant state of toilet-paper crisis. 

I don’t know what it is. It’s a pretty important item . . . and yet it is the one thing I consistently forget when I go shopping. And with four kids we run out at an alarming rate. There are a few aspects of adulthood that elude me. Running out of gas is one, Running out of paper products is another.

It seems like we are also always out of paper towels. And I’ve been known to do many last-minute trips to the drugstore for tampons, which seems like something I could have mastered in my 42 years, but no.

Enter the Amazon Dash button. It’s a button that interacts with your Amazon account and orders the things you need, when you need them. It is battery-powered and about the size of a pack of gum, so you can place it in a spot when you are usually reminded of what you need (for example, by the toilet for toilet paper). Press the button and the device uses Wi-Fi to instantly order items you have pre-selected from Amazon. 

You can place a Dash button on the trash can to order trashbags, in the laundry room for detergent, or in your medicine cabinet for any number of toiletries. You can program your buttons using the Amazon App and select the specific products that you want to order when you press the button. You can change your product selection to other available products at any time. The prices are the same price you’d pay ordering from Amazon the old-school way. Except you used a magical button! Orders always ship fast and free via Prime shipping.

The Dash buttons are growing in popularity. For example, a number of brands have more than half of their total Amazon orders coming via Dash Button devices . . . like Folgers, Gain, Glad, Peet’s Coffee, Pepperidge Farm Goldfish Crackers, Persil, and Ziploc.

But rather than taking my word, try it for yourself. I didn’t totally “get it” until I got my own, and it’s easier than ever to do because Dash is having a promotion for only $0.99 on several of their most popular buttons if you use the code DASHMOMS at checkout at this link.

You can get a button for toilet paper from Charmin or Angel Soft. If you need paper towels, try Bounty. Stay stocked with trash bags with a Glad button, and keep things clean with Clorox Disinfecting Wipes.

They also have a number of green products that you can have on hand at the push of a button: Mrs. Myers soap products (their basil scent is my favorite but you do you) along with Seventh Generation baby wipes, paper towels, and toilet paper.

Source Link: Your toilet paper panic-button

Original Source of this article: Ruth Davis’ OC Blog ,

Shall We Chat About Kids Clothes?

Over the past year, as my kids continue to grow and develop their own “style” (I use that term quite loosely), their clothing choices have become interesting. Well, not so much my son…I mean, he doesn’t give a damn what goes on his body. He truly could not care less, people. So I buy a melange of tees and shorts and crazy patterned socks (these are a favorite) and hope for the best.

(I must note, though, that his combinations are laughable. I mean, how hard is it to pick TWO items that slightly coordinate? Apparently VERY hard for this boy, as he’ll come out of his room in a burgundy t-shirt, bright red shorts, and pink socks. I like to call his look “variations on one color,” coming to a town near you.)

My daughter? The one who is 6 going on 13? Hold me closer, tiny dancer. Long gone are the days when I could dress her in adorable European dresses with leggings and call it a day. (Seriously, how I MISS THESE DAYS.)

Now? We’re walking through the mall and she wants to go to Justice. OH MY GOD. It’s like she’s magnetically pulled to that storefront by a force that absolutely cannot be sundered. She might as well be standing on a conveyor belt catapulting her straight to the cash wrap of the tackiest stores in America. (JUSTICE, PEOPLE. HAVE YOU SEEN THAT PLACE? Pass me the smelling salts, please.)

In addition to the “style” issue, we have two other major factors that come into play.

1. My kids are growing like weeds.
2. My kids are extremely hard on clothes.

My poor son and his neglectful mama. As I type this post, he just walked into the room wearing shorts that can only be described as “Leiderhosen chic.” THEY ARE SO SHORT AND TIGHT. BUT I JUST BOUGHT THEM LAST MONTH. HOW IS THIS HAPPENING?! My mother just pointed out that his toes are practically busting out from his shoes! She just accused me of trying to bind his feet, like the Geishas of yore!

Everything is covered in stains. And too small. And we can’t agree on anything.

Do you feel me?

Well, let me tell you about what we’ve been doing the past few months.


It’s the perfect middle ground for all of us. Every month we sit down and pick an outfit or two – my son always goes for simple shorts/pants and graphic tees, and my daughter and I usually spend a few (okay, many) minutes coming to a compromise. (The tacky magnetic pull thing is powerful, my friends, and I must use all the persuasive skills I can muster.)

All our boxes are ticked with Fabkids. Clothing we all can agree on, items that actually fit, AND did I mention totally affordable? Because frankly, besides a few special items in their closets, I’m done with the fancier brands. I was that mom. I AM NOT THAT MOM ANYMORE. They just get trashed, end of story. Oh! And the shoes. Shoes do not last long in our house, and Fabkids has really cute styles that I don’t fret over when they get shredded from scootering around the neighborhood.

Cute, right?

Here are some the combinations we’ve come up with this summer.

His response when I asked him to look pleasant.

So how does Fabkids work?

Easy peasy. $29.95 a month. You pick outfits at the first of the month, unless you don’t want any outfits and just skip the month. (You have until the 5th to skip.)

We’ve really enjoyed it. Maybe you might too? Check out Fabkids here!

* this post was not sponsored, although Fabkids sent me a few outfits to check

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Original Source of this article: Ruth Davis’ OC Blog ,